Refund Policy

– We offer a 14 day money back guarantee on all licenses purchased on this website except for XMPP.
– You can request a refund for any reason
– If you pay by Stripe, the refund will be minus any Stripe fees.
– When you return a product, your license is voided and you must delete all copies of the product
– The refund policy only applies to licenses – it does not apply to services, support or customization
– No transfer fees or currency conversion fees will be refunded and an admin fee of $25 will be charged
– A refund will not be given if there are grounds to believe that the source code will be used after the refund without a license
– For the XMPP module refunds are not available. If you would like to arrange a demo in advance of a purchase, you can contact us at



How can I apply for a refund?

If you are within the 14 day period, you should just send us an email at giving details of your purchase date and email address.

How are the 14 days counted?

We offer 14 full days trial time. Imagine you purchased a product on Monday morning at 9:00 am, you would have until the following Monday at 9:00 am to request a refund.

I’m beyond the refund period but I still want to get my money back. Is that possible?

We feel that 14 days is a generous amount of time to test our products. Unfortunately, if you miss the refund period, we won’t be able to give you a refund. However, if you really feel that the product isn’t useful to you, we can void your license in exchange for store credit. Our recommendation is to test the product and make a decision early so you don’t miss the deadline.

Seriously, I just missed the refund period by a few hours…?

As soon as the refund period is over, we automatically add the payment to our financial system. At this point, we can no longer issue a refund. We strongly recommend not waiting until the last minute to decide.